Help and feedback
Support
One public address for product questions, access problems and data-related requests.
bb16studio@gmail.comTo receive a useful answer
- State which application is concerned: ConvertAir, DocCipher or HGQ.
- Describe the behaviour you observed and the device or version, if you know them.
- Never attach a password, private key, recovery phrase, vault file or personal document.
For HGQ deletion, first use the flow in the application. If you have lost access, the deletion page · Français explains the minimum information to provide.
Product feedback
Ideas and reports are read according to the team's capacity and the project's state. Receiving a message does not amount to a promise of a feature, deadline or publication.